Why on Instagram does not show contacts from phone although sync is on


Sync contacts from the phone book on Instagram

As we remember, the owner of the social network “Instagram” company “Facebook Inc.” introduced the functionality of the application to see which of the friends recorded in your phone book has Instagram account.

Contacts phone book Instagram

In the “contacts” tab of Instagram, the contacts from your phone book

When you connect this contact list, it is copied to Facebook server and saved there. As people from your phone’s list in the app will alert you when person in this social network. But this is possible with synchronization.

Instagram is new

When registering a person from your phone book on Instagram you will be notified about this

Despite the fact that the innovation caused a storm of indignation associated with Instagram access to the user phone book. AND violations of the confidentiality of staying online, it is generally took root. Users appreciated its benefits, and quite actively used it to identify the accounts of their contacts.

However, from around the beginning of September 2019, Instagram stopped seeing contacts from the phone book user. The problem has become widespread and has touched Russian users who are in forums and social networks write massive angry posts about the lack of social network numbers from their gadgets.

Problems on Instagram

We deal with the problem when displaying contacts in Instagram

What happened?

See also: how to make a swipe in the history of Instagram.

Why Instagram does not show contacts from the phone when enabled sync

The massive nature of this dysfunction, actively manifesting itself from about September 4, 2019, says only one thing – the presence of problems with the functionality of the Instagram application and servers serving it. That is why a huge number This error is observed by users, and no individual actions to correct it are not able to effectively solve it.


Dysfunction may be caused by server problems

On mass appeals of users Instagram support does not does not react. Therefore, if you decide to contact the support with the fact that in the application you can’t see the contacts even when synchronizing, then the answer You should not wait.


The answer from Instagram support in this question is most likely don’t get

What to do and how to fix the problem? We will analyze further.

The easiest and most effective way

Due to the fact that Instagram in new versions of the application deleted the ability to watch contacts.

  1. You need to delete the existing version of the application on the smartphone.
  2. Download and install an earlier version. For Android devices You can download an earlier version on Trashbox (need authorization on website). Who found the version on iOS write in the comments.
  3. Next, prohibit updating the program.

Wait for the next update of the application to install on telephone

Typically, these massive problems are resolved during the next update of the program. Therefore, we recommend that you wait the next update of the Instagram application, and check whether there will be showing user accounts from your phone book.

Updating Instagram

Wait for the next program update

Reinstall the Instagram application completely if the contacts aren’t are shown

We can also recommend reinstalling the application completely. Instagram, which eliminates the accidental malfunction of the program. Go to the apps section on your phone and delete it in the standard way.

Uninstall an application

Delete your Instagram

After that, reboot your phone, download and install on him a fresh version of Instagram (Android, iOS).


Install the latest Instagram application

It will remain to run the application, and activate synchronization.

Connect contacts

Connect your contact list

Next, check if the bug where Instagram isn’t fixed shows the contacts of people from the memory of your mobile devices.

It’s good to know: why I can’t follow on Instagram person.


In our article, we examined why the Instagram application is not shows all the contacts from your phone, although synchronization was your included. And also what to do to solve the problem. Existing online tips (clearing the application cache, account re-linking and other analogues) are usually ineffective. Since the problem is related to systemic dysfunction in Instagram mobile app. We recommend patience and wait a bit. During the next updates, the problem should get rid of.

James Walls

Social Media Specialist & Influencer.

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